RETURN & REFUND
Overview
At NEWDAWN, all apparel is made-to-order to ensure quality and reduce waste. Because of this, we do not accept general returns or exchanges.
However, we stand behind our product and will make it right if there is an issue.
Damaged, Defective, or incorrect items
If your order arrives damaged, defective, or incorrect, we will replace the item or issue a refund.
To be eligible:
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Contact us within 7 days of delivery.
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Provide
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Order number
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Clear photos of the issue
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Send all claims to support@newdawntrainingllc.com
Sizing Issues
We do not offer refunds or exchanges for incorrect sizing.
Please review the size guide carefully before placing your order.
If you're unsure, we recommend sizing up for a more relaxed fit.
Order Changes & Cancellations
Orders cannot be changed or canceled once they have been placed, as production begins shortly after checkout.
Non-Returnable Items
The following are not eligible for return or refund:
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Buyer's remorse
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Minor variations in color or print placement
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Delays caused by shipping carriers
Refunds (If Approved)
If your claim is approved:
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Refunds will be issued to your original payment method
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Processing time: 5-10 days
Lost Packages
If your package is marked as delivered but not recieved, please contact the shipping carrier first.
If further assistance is needed, reach out to us and we'll help guide the next steps.
Contact
For all return and refund inquiries: support@newdawntrainingllc.com
We believe in doing things the right way, with intention, accountability, and respect for the process.